Shipping Policy
At Rhodeo, we aim to provide clear and transparent information about how your leather belt order is processed and delivered. This Shipping Policy explains our shipping area, delivery timeframes, order cut-off time, shipping costs, carrier information, and what may happen if a package is delayed.
Shipping Area
We currently ship only within the United Kingdom. At this time, we do not offer international shipping.
Shipping Costs
We offer free shipping on all eligible orders within the United Kingdom.
There are no additional shipping charges added for standard delivery. All product prices and applicable charges on our store are displayed in GBP (£).
Shipping Carrier
Orders are delivered using Evri. Once your order has been processed and dispatched, delivery will be handled by the carrier according to its normal delivery process.
Order Cut-Off Time
Our order cut-off time is 4:30 PM (GMT+1), Monday to Friday.
Orders placed before 4:30 PM (GMT+1) may begin processing on the same business day, subject to order verification and operational requirements.
Orders placed after the cut-off time, or on weekends or non-business days, will generally begin processing on the following business day.
Processing Time
After your order is placed, please allow approximately 1 to 2 business days for processing.
During processing, we may review order details and prepare your leather belt for dispatch. Processing time does not include the carrier’s transit time.
Orders are processed on business days only, Monday through Friday. Weekends and applicable public holidays are not counted as business days.
Transit Time
After dispatch, the estimated transit time is approximately 3 to 4 business days.
Transit time begins after your order has been processed and handed over for delivery. Delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances outside our direct control.
Estimated Delivery Time
The estimated total delivery time is approximately 4 to 6 business days, which includes:
- Processing Time: 1 to 2 business days
- Transit Time: 3 to 4 business days
Please note that this is an estimated timeframe and is not a guaranteed delivery date. In some cases, an order may arrive earlier or later than the estimated timeframe.
Order Tracking
If tracking information is available for your shipment, it will be provided after your order has been dispatched. Tracking updates are generated by the shipping carrier and may take some time to appear after dispatch.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please review your shipping information carefully before completing your purchase.
If you notice an error in your delivery address, please contact us as soon as possible at support@rhodeo.shop. We will review your request; however, once an order has entered processing or has been dispatched, changes may no longer be possible.
Late or Delayed Packages
While we work to process and dispatch orders within the stated timeframes, delays can sometimes occur due to circumstances outside our control. These may include carrier delays, severe weather, high shipping volumes, public holidays, incorrect or incomplete address information, or other unexpected delivery disruptions.
If your package has not arrived within the estimated delivery timeframe, please first allow additional time for the carrier to complete delivery and check any available tracking updates.
If you believe there is an issue with your delivery, contact us at support@rhodeo.shop. Please include your order details so we can review the situation and provide appropriate assistance.
We will make reasonable efforts to help investigate delivery issues with the relevant shipping carrier where appropriate. However, estimated delivery dates are not guaranteed, and delays caused by circumstances outside our control may affect the final delivery date.
Lost or Delivery Issue Claims
If you believe your package has been lost, incorrectly delivered, or there is another delivery-related issue, please contact us at support@rhodeo.shop with your order information and any relevant details.
We may need to review the order, available tracking information, and the circumstances of the delivery before determining the appropriate next steps. Where necessary, we may also contact the shipping carrier as part of the review.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us by email:
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)