Terms of Service
Welcome to Rhodeo. These Terms of Service govern your use of our website and the purchase of leather belts from our store. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.
1. About Rhodeo
Rhodeo is an online store offering leather belts to customers within the United Kingdom. Our business information is as follows:
Business Name: Rhodeo
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 9 Dryfe Grove, Lockerbie DG11 2AN, United Kingdom
2. Eligibility and Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms of Service. You must not use our website in a way that could damage, disable, interfere with, or disrupt the operation or security of the website.
You are responsible for ensuring that the information you provide when placing an order is accurate and complete.
3. Products and Product Information
Rhodeo sells leather belts through its website. We aim to provide clear and accurate product descriptions, images, prices, and other relevant information.
However, product images are for general representation purposes, and the appearance of colours or other visual details may vary depending on your screen, device, or display settings.
We may update product descriptions, prices, availability, or other product information when necessary. If an error is identified in product information or pricing, we may correct it and, where appropriate, contact the customer regarding the affected order.
4. Prices and Currency
All prices displayed on our website are in GBP (£).
We offer free standard shipping within the United Kingdom, and no additional shipping charge is applied for standard delivery unless clearly stated before you complete your order.
5. Orders and Acceptance
When you place an order, you are making a request to purchase the selected product. An order confirmation does not necessarily mean that your order has been accepted or dispatched.
We may need to review order, payment, or delivery information before processing an order. If there is an issue that prevents us from completing the order, we may contact you using the information provided during checkout.
6. Payments
We accept payments through PayPal and payment methods processed through Stripe, subject to availability at checkout.
You are responsible for ensuring that your payment and billing information is accurate. If payment authorization or verification is unsuccessful, your order may not be processed.
For more information about payments and refunds, please refer to our Payment Policy and Returns & Refund Policy.
7. Shipping and Delivery
We currently ship only within the United Kingdom.
Our standard shipping information is:
- Shipping Cost: Free
- Shipping Carrier: Evri
- Order Cut-Off Time: 4:30 PM (GMT+1), Monday to Friday
- Processing Time: 1–2 business days
- Transit Time: 3–4 business days
- Estimated Total Delivery Time: 4–6 business days
Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier operations, weather conditions, public holidays, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.
For complete information, please review our Shipping Policy.
8. Order Changes and Cancellations
If you need to cancel your order, you may contact us within 1 day (24 hours) of placing it by emailing support@rhodeo.shop.
Cancellation requests will be reviewed as soon as reasonably possible. If an order has already entered processing, has been prepared for dispatch, or has been handed to the shipping carrier, cancellation may no longer be possible.
If a cancellation cannot be completed, you may be able to request a return after delivery in accordance with our Returns & Refund Policy.
9. Return and Refund
We offer a 28-day return window for eligible returns. Return requests may be accepted for both defective and non-defective leather belts, subject to the conditions outlined in our Returns & Refund Policy.
For damaged, defective, or incorrect items, customers may be asked to provide relevant details and clear photographs so that we can review the issue.
Direct exchanges are not currently offered. For eligible non-defective returns, customers are generally responsible for return shipping costs. If our review confirms that the return is due to our error, such as an incorrect item being sent or an item arriving damaged or defective, Rhodeo will provide or cover the reasonable cost of the return label where applicable.
Eligible refunds are processed within up to 10 business days after the returned item has been received and inspected. No restocking fee is charged for eligible returns.
Please review our Returns & Refund Policy for complete return conditions and refund information.
10. Customer Responsibilities
When placing an order, you are responsible for providing accurate and complete information, including your delivery and contact details.
You should inspect your order after delivery. If you believe that an item is incorrect, damaged, or defective, please contact us and provide relevant information and photographs where requested so that we can review the issue.
11. Intellectual Property
Unless otherwise stated, the content available on the Rhodeo website, including text, logos, graphics, product information, and website design, is owned by or used with permission by Rhodeo and may not be copied, reproduced, distributed, or used for commercial purposes without appropriate authorization.
12. Limitation of Liability
Nothing in these Terms of Service is intended to exclude or limit liability where such liability cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, Rhodeo will not be responsible for indirect or consequential losses arising from the use of our website or products where such losses are not reasonably foreseeable.
Nothing in these Terms affects any statutory rights that cannot be excluded under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business practices, website operations, products, or applicable requirements. Any updated version will be posted on this page and will apply from the date it is published unless otherwise stated.
14. Contact Us
If you have questions about these Terms of Service, please contact us by email:
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)