Returns & Refund Policy
At Rhodeo, we want our customers to have clear information about how returns and refunds are handled for our leather belts. This policy explains the return period, eligibility requirements, proof requirements, return shipping responsibility, inspection process, refunds, and delayed refunds.
Return Window
You may request a return within 28 days of receiving your order.
We accept return requests for both defective and non-defective products, subject to the conditions outlined in this policy. Each return request may be reviewed to determine the reason for the return and whether the item meets our return requirements.
Return Eligibility
To request a return, please contact us at support@rhodeo.shop within the 28-day return period.
When contacting us, please provide relevant order information and explain the reason for your return. Depending on the issue, we may ask you to provide supporting evidence, including clear photographs of the leather belt, packaging, damage, defect, or incorrect item received.
Providing accurate information and relevant photographs helps us review your request and determine the appropriate next steps.
Defective, Damaged, or Incorrect Items
If you believe that you received a damaged, defective, or incorrect leather belt, please contact us at support@rhodeo.shop as soon as possible and provide clear photographs showing the issue.
We will review the information and evidence provided before confirming the return process. If, after review, it is confirmed that the wrong item was sent or that the product was damaged or defective before or during delivery, Rhodeo will provide or cover the cost of the return label, where applicable.
Please do not dispose of the item or return it without contacting us first, as we may need to review the issue and provide return instructions.
Non-Defective Returns
Returns of non-defective leather belts are also accepted within 28 days of delivery, provided the return meets the conditions of this policy.
For non-defective returns, the customer is generally responsible for the cost of the return label and return shipping.
The item must be returned in a condition suitable for inspection. Please return the product securely and include all items or components originally supplied with the order, where applicable.
Condition of Returned Items
All returned items are inspected after they are received.
We understand that customers may need to inspect or reasonably handle a product. However, a return may be affected if the item is returned in a condition that is different from the condition in which it was sent due to damage, misuse, alteration, excessive wear, or damage caused after delivery.
For example, if a leather belt was sent in good condition but is returned damaged, altered, excessively used, or otherwise materially changed after delivery, we may review whether the item remains eligible for a full refund.
This inspection process is intended to ensure that claims are assessed fairly and that the condition of the returned item is consistent with the reason provided for the return.
Return Shipping Responsibility
For approved non-defective returns, the customer is responsible for arranging and paying for the return shipping or return label.
However, if our review confirms that the return is due to our error, such as:
- The wrong item was sent to you; or
- The item was damaged or defective when received,
Rhodeo will provide or cover the reasonable cost of the return label, where applicable.
Please wait for return instructions before sending an item back.
Direct Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you may request a return in accordance with this policy. Once the return has been reviewed and processed, you may place a new order for the item you wish to purchase.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Restocking Fee: £0
Please note that this does not remove the customer’s responsibility for return shipping costs when returning a non-defective item.
Return Inspection
Once your returned leather belt is received, we will inspect it to verify the condition of the item and review whether it matches the reason provided for the return.
Where necessary, we may compare the returned item with the original order details and any photographs or evidence provided when the return was requested.
If additional information is required, we may contact you by email.
Refund Process
After the returned item has been received and inspected, an eligible refund will be processed within up to 10 business days.
Refunds will generally be issued using the original payment method used for the purchase. The exact time it takes for the refunded amount to appear in your account may depend on your payment provider, bank, PayPal, Stripe, or other payment processing timelines.
Where return shipping costs are the customer’s responsibility, those costs will not normally be included in the refund.
Late or Delayed Refunds
If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account, please allow additional time for your bank or payment provider to complete the transaction.
Payment providers and banks may require additional processing time after we issue a refund. This means that the time taken for the refund to appear in your account may be longer than our internal refund processing period.
If 10 business days have passed after your eligible refund was confirmed or processed and you still have not received it, please contact us at support@rhodeo.shop so we can review the refund status.
Order Cancellations
You may request to cancel your order within 1 day (24 hours) of placing it.
To request a cancellation, please contact us at support@rhodeo.shop as soon as possible.
Cancellation requests received within 24 hours will be reviewed. If the order has already entered processing, has been prepared for dispatch, or has been handed to the shipping carrier, cancellation may no longer be possible.
If a cancellation cannot be completed, the order may need to follow the return process described in this policy after delivery, where applicable.
Contact Us
If you have any questions about a return, refund, damaged item, incorrect item, or cancellation request, please contact us by email:
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)