Payment Policy
At Rhodeo, we aim to provide a clear and secure payment process for customers purchasing our leather belts. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if you experience a payment-related issue.
Accepted Payment Methods
We currently accept the following payment methods:
- PayPal
- Payment methods processed through Stripe
Available payment options may be displayed during checkout depending on the payment method and service availability.
Currency
All prices on the Rhodeo website are displayed and charged in GBP (£). If your bank account or selected payment method uses a different currency, your bank or payment provider may apply its own currency conversion rate or additional charges. Any such charges are determined by your bank or payment provider and are not controlled by Rhodeo.
Payment Processing
Payments are processed through our available payment service providers, including PayPal and Stripe. By placing an order, you authorize the applicable payment provider to process the payment for your purchase.
Your order will normally be processed after successful payment authorization. If a payment is declined, unsuccessful, or cannot be verified, the order may not be completed or may be delayed until the payment issue is resolved.
Payment Authorization and Verification
In some cases, additional payment verification may be required to protect against unauthorized or fraudulent transactions. If further information or verification is required, we may contact you using the contact details provided with your order.
If payment cannot be successfully verified or authorized, we may be unable to process the order.
Payment Security
Payment information is handled through the applicable payment service providers. Rhodeo does not ask customers to send complete card or payment details by email.
Customers should ensure that their payment and billing information is accurate before completing their order.
Payment Issues
If you experience a problem during checkout, such as a declined payment, duplicate charge concern, or other payment-related issue, please first check your payment provider or bank account for relevant information.
If you still need assistance regarding an order placed with Rhodeo, please contact us by email at support@rhodeo.shop and provide the relevant order details. We will review the issue and provide appropriate assistance.
Refunds
Where a refund is approved under our Returns & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.
Eligible refunds are processed within up to 10 business days after the returned item has been received and inspected. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
For more information about return eligibility, return shipping responsibility, and refund conditions, please refer to our Returns & Refund Policy.
Contact Us
For questions about payments, please contact us by email:
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)