FAQ
1. What products does Rhodeo sell?
Rhodeo sells leather belts. Product-specific information, available options, and prices are provided on the relevant product pages.
2. Where do you ship?
We currently ship only within the United Kingdom. International shipping is not available at this time.
3. Is shipping free?
Yes. We offer free standard shipping on eligible orders within the United Kingdom. There are no additional charges for standard shipping unless clearly stated before checkout.
4. Which shipping carrier do you use?
Orders are delivered using Evri.
5. What is your order cut-off time?
Our order cut-off time is 4:30 PM (GMT+1), Monday to Friday. Orders placed after the cut-off time, or on weekends or non-business days, generally begin processing on the following business day.
6. How long does order processing take?
Orders generally take 1 to 2 business days to process. Processing time is separate from the delivery transit time.
7. How long does delivery take?
After dispatch, the estimated transit time is 3 to 4 business days. The estimated total delivery time, including processing and transit, is approximately 4 to 6 business days.
Please note that delivery times are estimates and are not guaranteed.
8. What can cause a delivery delay?
Delivery delays can occur due to carrier operations, weather conditions, public holidays, high shipping volumes, incorrect or incomplete delivery information, or other unexpected circumstances outside our control.
If your package is delayed, please check any available tracking information and allow additional time for delivery. If you need assistance, contact us at support@rhodeo.shop.
9. Can I change my delivery address after placing an order?
If you need to correct your delivery address, contact us at support@rhodeo.shop as soon as possible. We will review your request, but once an order has entered processing or has been dispatched, changes may no longer be possible.
10. Can I cancel my order?
You may request to cancel your order within 1 day (24 hours) of placing it by contacting us at support@rhodeo.shop.
If the order has already entered processing, has been prepared for dispatch, or has been handed to the shipping carrier, cancellation may no longer be possible.
11. What is your return window?
You may request a return within 28 days of receiving your order.
12. Do you accept returns for non-defective products?
Yes. We accept eligible returns for both defective and non-defective leather belts, subject to the conditions in our Returns & Refund Policy.
For non-defective returns, the customer is generally responsible for the cost of return shipping or the return label.
13. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us at support@rhodeo.shop and provide your order details along with clear photographs showing the issue.
We will review the information and evidence before confirming the appropriate next steps.
If our review confirms that the wrong item was sent or that the item was damaged or defective when received, we will provide or cover the reasonable cost of the return label where applicable.
14. Why do I need to provide photographs?
Photographs help us understand and review the issue you are reporting, particularly for damaged, defective, or incorrect items. Depending on the situation, we may ask for clear photographs of the leather belt, packaging, or other relevant details before approving the return process.
15. Do you offer direct exchanges?
No. We currently do not offer direct exchanges.
If you wish to purchase a different item, you may request a return according to our Returns & Refund Policy and place a new order separately.
16. Who pays for return shipping?
For eligible non-defective returns, the customer is generally responsible for return shipping costs.
If our review confirms that the return is due to our mistake, such as an incorrect item being sent or an item arriving damaged or defective, Rhodeo will provide or cover the reasonable cost of the return label where applicable.
17. What condition must my returned item be in?
Returned items are inspected after they are received. The item should be returned in a condition suitable for inspection and should not be materially damaged, altered, excessively used, or changed after delivery.
If an item was sent in good condition but is returned damaged or materially changed, this may affect its eligibility for a full refund.
18. Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
Restocking Fee: £0
19. How long does a refund take?
Once an eligible returned item has been received and inspected, we process the refund within up to 10 business days.
The time it takes for the funds to appear in your account may depend on your bank, PayPal, Stripe, or other applicable payment processing timelines.
20. What should I do if my refund is late or delayed?
If you have received confirmation that your refund has been processed but it has not yet appeared in your account, please allow additional time for your bank or payment provider to complete the transaction.
If 10 business days have passed after your eligible refund was confirmed or processed and you still have not received it, please contact us at support@rhodeo.shop so we can review the refund status.
21. Which payment methods do you accept?
We accept:
- PayPal
- Payment methods processed through Stripe
Available payment options may vary depending on availability at checkout.
22. What currency are your prices shown in?
All product prices and applicable charges on our website are displayed in GBP (£).
23. Is my payment information secure?
Payments are processed through our available payment providers, including PayPal and Stripe. We do not ask customers to send complete card or payment details by email.
24. How can I contact Rhodeo?
You can contact us by email for questions about products, orders, shipping, returns, refunds, cancellations, or other store-related matters.
Email: support@rhodeo.shop
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)